Please read carefully before purchasing:
1: When purchasing a product, please make sure your car is suitable for installation. Please check the product introduction on the website or send photos of the original car center console to our customer service staff for confirmation.
2: Regarding product installation, everything is lossless docking. If any problems arise during installation, please contact us for assistance and do not jump to your own conclusions.
3: When installing the product, the car must be turned off before connecting the power harness. (This is to avoid burning the device)
4: If you don’t know where the power harness is connected during the installation process, you can take a photo and send it to our customer service staff. We will provide professional technical guidance for your installation.
After-sales team contact information: WhatsApp: +86 178 2736 2084 or +86 180 2635 3939
WeChat: nike0376 or 18026356939
Email: customerservice@hech-tech.com
5: All product models in our store are customized products for special vehicles. Before production, technical personnel must undergo vehicle loading verification before they can be sold.
6: After purchasing the product, be sure to pay attention to the logistics and transportation status and cooperate with customs clearance. Some countries may incur customs clearance fees (according to national policies), which are borne by the buyer.
7: After purchasing the product, please pay attention to the information sent to you by our online customer service staff and respond in time. Thank you so much.
1: About delivery
The product will be shipped within 1-5 days after payment. After payment, it takes about 12-48 hours for the receiving bank to confirm the payment to ensure the security of the agency channel. Please rest assured that once approved, we will ship as soon as possible.
Shipping method: Depending on the country, the shipping method is different, we will choose the fastest and safest shipping method. The product package is sent directly from China to the customer. After the package is sent, the package tracking information can be checked on the official website of the relevant logistics. You can view the sales tracking details on the local post office website.
①. Global delivery (except for some sensitive countries).
②. We only ship to confirmed order addresses. Your order address must be consistent with your delivery address.
③. The shipping time is provided by the carrier and does not include weekends and holidays. Shipping time may vary, especially during holidays.
④. Please pay attention to the relevant customs clearance SMS notification or email information, and check the logistics information to cooperate with customs clearance. If you do not receive the product within 7-20 days, please contact us. We will track the shipment and reply to you as soon as possible.
2: Product after-sales warranty terms:
①. Product warranty period: 12 months
This warranty does not apply to damage caused by human, misuse, abuse or modification of the product.
If you have a problem within 30 days after receiving the product and installing it, you can contact our online customer service staff to solve it. If the problem cannot be solved and the machine needs to be replaced, we can replace it with a new machine for free. (The shipping cost to the factory is borne by the buyer, and the shipping cost from the factory to you is borne by the seller).
②. If you have a product problem two months after receiving the product or within one year, we will provide free warranty and pay for the replacement parts. The buyer bears the shipping cost. But please contact our customer service staff to confirm the cause of the problem.
③. Accessories are guaranteed for 3 months (excluding gifts, human damage or installation errors)
④. After the product is installed: If you encounter any problems during use, you can contact our customer service technicians online to solve them.
⑤. After the product exceeds the 1-year warranty period, if repairs are required, the buyer shall bear the after-sales repair freight.
3. About return and exchange terms:
①. When receiving the product: the buyer is obliged to carefully check the packaging before signing for it. (If you find any abnormal problems, please take a photo and send it to our online customer service staff, including the appearance of the packaging box)
Once the package is signed for, it is considered intact.
②. Return and refund
Support “7-day unconditional return”. However, the buyer’s return cannot affect the seller’s secondary sales of the product, and the buyer pays the shipping costs incurred by the return. Please follow the principle of responsibility.
4. About feedback
If you have any questions, please contact us in advance and we will try our best to help you solve it as soon as possible. In addition, if you are satisfied with the product after receiving and testing it, please leave us a good review, thank you.
After placing an order through our website, it means that you agree to all the above policies!
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