Shipping Policy
Shipping
Shipping logistics providers: 4PX/EMS/DHL/UPS/USPS/FedEx
Handling time: Worldwide delivery (except for some sensitive countries), products will be shipped within 1-5 days after payment. After payment, it takes about 12-48 hours to confirm the payment to ensure the security of the agent channel. Please rest assured that once approved, we will ship as soon as possible.
The product packaging is sent directly from China to the customer. After the package is shipped, the package tracking information can be viewed on the official website of the relevant logistics. You can view sales tracking details on the local post office website.
Estimated delivery time: usually within 7-20 business days (shipping time is only an estimate and unfortunately cannot be guaranteed).
**Note
1. Please confirm that the shipping address on your order is correct before payment. We only ship to the confirmed order address. Your order address must be consistent with the delivery address.
2. Shipping time is provided by the carrier and does not include weekends and holidays. Shipping time may vary, especially on holidays. In case of force majeure, order processing will be delayed. Nevertheless, we guarantee to process your order quickly if the weather permits.
3. We take all reasonable precautions to ensure that the product is not damaged. When receiving the product: Buyers are obliged to carefully check the packaging before signing. (If you find any abnormal problems, please take a photo and send it to our online customer service staff, including the appearance of the packaging box) Contact information:
Email: customerservice@hech-tech.com
WhatsApp: +0086 15812876595 or +0086 18026356939
WeChat: nike0376
4. Once the package is signed, it is considered intact.
Order Tracking
After successfully placing an order, you will receive an order confirmation email to confirm your order details. Once your item is shipped, you will receive a shipping confirmation email, which includes your order number, carrier information, date and time of order placement, order status, and package tracking number of shipped items. Please pay attention to the relevant customs clearance SMS notification or email information, check the logistics information, and cooperate with customs clearance. If you do not receive the product within the shipping time, please contact us. We will track the shipment and get back to you as soon as possible.