Refund Policy
①. Product warranty period: 12 months
This warranty does not apply to damage caused by human, misuse, abuse or modification of the product.
If you have a problem within 30 days after receiving the product and installing it, you can contact our online customer service staff to solve it. If the problem cannot be solved and the machine needs to be replaced, we can replace it with a new machine free of charge. (The freight to the factory is borne by the buyer, and the freight from the factory to you is borne by the seller).
②. If you have a product problem two months after receiving the product or within one year, we will provide free warranty and pay for the replacement of parts. The buyer bears the freight. But please contact our customer service staff to confirm the cause of the problem.
③. The warranty period for accessories is 3 months (excluding gifts, human damage or installation errors)
④. After the product is installed: If you encounter any problems during use, you can contact our customer service technicians online to solve it.
⑤. After the product exceeds the 1-year warranty period, if repairs are required, the buyer shall bear the after-sales repair freight.
About return and exchange terms:
①. When receiving the product: the buyer is obliged to carefully check the packaging before signing for it. (If you find any abnormal problems, please take a photo and send it to our online customer service staff, including the appearance of the packaging box)
Once the package is signed, it is considered intact.
②. Return and Refund
Support “7-day unconditional return”. However, the buyer’s return cannot affect the seller’s secondary sales of the product, and the buyer shall pay the shipping costs incurred by the return. Please follow the principle of responsibility.
About feedback
If you have any questions, please contact us in advance and we will do our best to help you solve it as soon as possible. In addition, if you are satisfied with the product after receiving and testing it, please leave us a good evaluation, thank you.
Our contact information is as follows:
Email: customerservice@hech-tech.com
WhatsApp: +0086 15812876595 or +0086 18026356939
WeChat: nike0376
After placing an order through our website, it means that you agree to all the above policies!